The TeamServer Virtual Reception (VR) model combines cost-effective browser based CRM and powerful VOIP telephony to enable the provision of enhanced virtual reception services to small business. Virtual Reception service providers and small business centres can now exploit low-cost technology to deliver a wider range of services to their clients;-

• Geographical incoming phone numbers for each VR client
• 'Called Business' display to answer in the name of the business called
• Call transfers when the client is available
• Flexible shared CRM to manage contacts and sales enquiries with a single logon for the VR and a logon for each client
• Message and sales lead transfer via their shared CRM
• Managed diary services and bookings management
• Processing of enquiries and sending out literature
• Pro-active sales opportunity management with timely follow-up
• Support desk management

The ability to offer these facilities gives VRs additional competitive advantage, as their service becomes more compelling to small businesses where the owner/manager is also delivering the service they provide, such as Mobile sales agents, Decorators, Service engineers, Insurance agents, IT support people, Trainers and Driving instructors.